Please make sure to enter your recovery email address correctly.
Losing your password is a common issue that anyone can experience. To help with this, we provide a password recovery service so users can reset their password.
However, one of the most important parts of the recovery process is the recovery email address entered by the user. In some cases, users enter their recovery email address carelessly or enter an incorrect email address when setting up their account. Unfortunately, in such cases, the password recovery email cannot be sent to the correct address, which may make recovery impossible.
In addition, due to the security design of our program, if you do not know the password, not only recovery but also deleting the program itself or accessing related data is not possible.
This is a necessary security mechanism designed to prioritize the protection of user data and prevent unauthorized access. Therefore, before you forget your password, it is very important to verify as soon as possible that your recovery email address is correct.
It is not too late to check now. We recommend reviewing your settings using the steps below.
Go to Settings, click the Change Password button, and make sure your recovery email address is entered correctly.
Check whether the registered recovery email address is the exact email address you actually use.
If there is a typo or if an email address you no longer use is registered, please correct it immediately.
There have been cases where recovery became impossible because the recovery email address was entered incorrectly. For example, if there is a typo or a non-existent email address was entered, the recovery email cannot be sent, and we will have no way to assist you. To prevent this situation in advance, it is important to make a habit of carefully checking your recovery email address when setting up your account.
If you have already entered the wrong recovery email address and are unable to recover your password, we ask for your understanding that recovery is unfortunately difficult at this time.
To avoid this situation, it is very important to enter your recovery information accurately when setting up your account in the future.
Today's News/Tips
If Avast is installed, please disable the DeepScreen feature.
If Avast is installed, disable the DeepScreen feature.
Some Avast users experience repeated reinstallation or updates when installing or updating Osoft programs.
This happens because of Avastโs DeepScreen feature.
That Avast feature is activated when an executable with insufficient file reputation runs.
Although Avast usually tries to maintain compatibility with other software, in this case a normal and safe program can fail to function normally due to a specific Avast feature.
This is equivalent to a false positive: a legitimate program is treated as suspicious.
For that reason, Osoft does not provide DeepScreen compatibility for its programs.
To disable Avast DeepScreen:
Go to the Avast main screen and click the Settings button on the left.
In the settings window, click Antispyware (or Antivirus), then uncheck the Use DeepScreen checkbox.