Please make sure to enter your recovery email address correctly.
Losing your password is a common issue that anyone can experience. To help with this, we provide a password recovery service so users can reset their password.
However, one of the most important parts of the recovery process is the recovery email address entered by the user. In some cases, users enter their recovery email address carelessly or enter an incorrect email address when setting up their account. Unfortunately, in such cases, the password recovery email cannot be sent to the correct address, which may make recovery impossible.
In addition, due to the security design of our program, if you do not know the password, not only recovery but also deleting the program itself or accessing related data is not possible.
This is a necessary security mechanism designed to prioritize the protection of user data and prevent unauthorized access. Therefore, before you forget your password, it is very important to verify as soon as possible that your recovery email address is correct.
It is not too late to check now. We recommend reviewing your settings using the steps below.
Go to Settings, click the Change Password button, and make sure your recovery email address is entered correctly.
Check whether the registered recovery email address is the exact email address you actually use.
If there is a typo or if an email address you no longer use is registered, please correct it immediately.
There have been cases where recovery became impossible because the recovery email address was entered incorrectly. For example, if there is a typo or a non-existent email address was entered, the recovery email cannot be sent, and we will have no way to assist you. To prevent this situation in advance, it is important to make a habit of carefully checking your recovery email address when setting up your account.
If you have already entered the wrong recovery email address and are unable to recover your password, we ask for your understanding that recovery is unfortunately difficult at this time.
To avoid this situation, it is very important to enter your recovery information accurately when setting up your account in the future.
Today's News/Tips
How to Ensure Recorded Videos Can Be Recovered Even If the App Is Force-Closed During Recording
When recording video with oCam, selecting the MKV container from the Codec menu allows the video file to be saved more safely even in unexpected situations. The MKV container offers excellent file stability, so even if the program closes during recording due to various issues, the file will not be corrupted and can still be played normally.
For example, even if oCam is force-closed during recording, or if a game suddenly crashes while recording gameplay, the video file saved in the MKV container can still be played normally. This is possible because the MKV format is designed to store data in a highly stable file structure.
On the other hand, if you use the MP4 container, the file may become corrupted and impossible to recover in the same kind of abnormal shutdown situation. For stable recording, using the MKV container is recommended.
However, there are a few things to keep in mind when playing MKV files. If you play an MKV file in Windows Media Player, the seek function, such as jumping to a specific point in the video, may not work smoothly. Playback itself works without a problem, but for better seeking convenience, it is recommended to use an external video player such as PotPlayer. PotPlayer plays MKV files reliably and also supports smooth seeking.
Also, MKV files are not supported by Naver's video upload feature. Since the Naver platform does not allow MKV uploads, you will need to use a platform such as YouTube if you want to share videos on the web. YouTube supports MKV uploads without issues and provides an environment optimized for sharing and playback.
Therefore, if you want stable recording with oCam, the most effective method is to select the MKV container from the Codec menu, use an external player such as PotPlayer for playback, and use YouTube for web sharing.